Privacy Policy

Privacy Notice

In line with the General Data Protection Regulation known as (GDPR), and the Data Protection Act 2018 Hattie’s Nannies Ltd has a Privacy Notice as follows:-

Who we are?

Hattie’s Nannies is a recruitment business specialising in the placement of nannies, maternity nannies, night nannies, nanny-housekeepers, mother’s helps, Wedding/Event nannies and other domestic services with families in Surrey, Hampshire and West Sussex .

1.Introduction

1.1 We are committed to safeguarding the privacy of our website visitors, service users, individual customers and customer personnel.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.

2. The personal data that we collect

Information supplied by clients, nannies/child-carers/domestic staff and others who register or pass any information to us, such as on our Registration forms, via our website, and/or by email and telephone conversations, is stored on our database with the purpose of providing you with childcare/household recruitment services and childcare training services (This may include sensitive personal data which you have provided to us).

2.1 In this Section 2 we have set out the general categories of personal data that we process.
2.2 We may process data enabling us to get in touch with you (“contact data”). The contact data may include (your name, email address, telephone number, postal address and/or social media account identifiers)
2.3 We may process your information included in your personal profile on our website (“profile data“). The profile data may include [your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The source of the profile data is you and if you are a child-carer registering with Hattie’s Nannies, your previous employers’ references. If you log into our website using a social media account, we will obtain elements of the profile data from the relevant social media account provider.
2.4 We may process information contained in or relating to any communication that you send to us or that we send to you(“communication data“).
2.5 We may process data about your use of our website and services(“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system

3. What are the purposes of processing and legal bases?

3.1 In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.
3.2 Consent; We ask for your consent in processing and storing your personal data when you register with Hattie’s Nannies via our Client registration form and Nanny/Childcarer registration form ( and on our website our online Client contact form and online Nanny registration form ). We cannot provide you with our recruitment services without this consent.
3.3 To perform our Contract with you: As per our terms and conditions, we need to process your personal data in order to provide you with our recruitment services.
3.4 Direct marketing – We may process contact data, account data, profile data, customer relationship data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users.
3.5 Record keeping – We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently provide you with our recruitment services and run our business in accordance with this policy.
3.6 Legal claims – We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis
for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.7 Legal compliance and vital interests -We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

4. Who will your information be shared with?

Hattie’s Nannies has never and will never sell your data to any third party.

We only share your data in accordance with this Privacy Notice

- 4.1 Client information: Clients meaning Families /agencies/nurseries who ask us to recruit a child-carer and/or other household services.
- 4.1.1 It is necessary to share your details and details of your job with our candidates (child-carers) in order to find the best fit of candidate for you.
- 4.1.2 Hattie’s Nannies use various job boards, including on our website and others, to advertise your job, for example twitter and others. Your details are anonymised to respect your privacy.

- 4.2 Candidate information: Candidates meaning child-carers/household related
  job seekers
- 4.2.1 It is necessary to share your details and details of your job with our candidates (child-carers) in order to find the best fit of candidate for you.
- 4.2.2 We may also be required to share your data with external companies including DBS/Ofsted/Training provider. If for example you ask us to process your DBS enhanced disclosure or wish to book a training course through Hattie’s
  Nannies

4.3 Hattie’s Nannies may share personal information of clients and candidates with our employees for the purposes of matching the client and child-carer.
4.4 Hattie’s Nannies may be required by law to share your data, and/or if required to enforce or apply our terms and conditions and other agreements; or protect the rights, property, or safety of Hattie’s Nannies Ltd, our users, or others.
This may include exchanging information with other companies and organisations.

5. Retaining and deleting Personal Data

5.1 This Section 5 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Hattie’s Nannies policy is to retain your data for 7 years from the date your data is non-active. For clients this means the date from which we have placed a child-carer/other household candidates and our services are no longer needed. For child-carers and other household related job seekers, it means 7 years from when you confirm that you no longer need us to look for work for you.

5.3 Legally you have a right to ask for your data to be deleted at any time by contacting us. We will contact you before the end of that 7 year period to ask if you would like us to delete or retain your data. 7 years is the period within which we may need your personal data to establish bring or defend a claim against Hattie’s Nannies.
The only exceptions to this are as follows:-

Where the law requires us to retain your data longer or delete it earlier
Where you exercise your right to have your information deleted and we do not need to hold it in connection with any of the reasons permitted or required under law
Where we bring or defend a legal claim/other proceeding during the time we retain your data, in which case we will retain your personal information until those proceedings are complete and no further appeals possible data indefinitely.
If there is a safeguarding issue or allegation we are obliged to retain your

6. Security of personal data

6.1We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

7. What are your rights?

7.1 In this Section 7, we have listed the rights that you have under data protection law.
7.2 Your principal rights under data protection law are:

(a) the right to access – you can ask for copies of your personal data;
(b) the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
(c) the right to erasure – you can ask us to erase your personal data;
(d) the right to restrict processing – you can ask us to restrict the processing of your personal data;
(e) the right to object to processing – you can object to the processing of your personal data;
(f) the right to data portability – you can ask that we transfer your personal data to another organisation or to you;
(g) the right to complain to a supervisory authority – you can complain about our processing of your personal data; and
(h) the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

7.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting [https://edpb.europa.eu/our-work-tools/general-guidance/gdpr-guidelines-recommendations-best-practices_en and https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/].
7.4 You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below

If you wish to withdraw your consent at any time or to have your data deleted (subject to legal exceptions detailed in Section 3. above), please contact us as follows:-

email: privacy@hattiesnannies.co.uk

Tel : 01483 415406

8. Cookie Policy

What are Cookies and how do we use them

8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
8.2 Hattie’s Nannies website uses cookies to collect information about how our visitors use our website. We use some cookies to make our website work, and others to help us enhance our website to improve your experience when visiting. The Cookie information is anonymous and includes such information as number of visitors to our site, what pages on our website are visited, and how our visitors find our website.
8.3 We use Google Analytics which gathers information about the use of our website and uses cookies for this purpose. We use the information gathered by Google Analytics to create reports about the use of our website. You can find out more
about Google’s use of information by visiting https://policies.google.com/technologies/partner-sites and you can review
Google’s privacy policy at https://policies.google.com/privacy Google Analytics also records your computer’s IP address, however Google does not give Hattie’s Nannies access to this information.
8.4 Hattie’s Nannies also uses the Facebook Pixel to find out who has visited our website.
8.5 Hattie’s Nannies uses Twitter to advertise our jobs. A twitter gadget is embedded in our website. When you view Twitter content or Twitter products integrated into our website, Twitter may receive information including the web page you visited, your IP address, browser type, operating system, and cookie information. Hattie’s Nannies do not have access to this information.
8.6 If you disable Cookies on your internet browser, it will stop Google Analytics, Twitter and Facebook from tracking your visit to pages within our website, and may mean that you will not be able to use all of the functionality of our website.

9.Managing Cookies

9.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser and from version to version. You can obtain up-to-date information about managing cookies via these links:

(a) https://support.google.com/chrome/answer/95647 (Chrome);
(b) https://support.mozilla.org/en-US/products/firefox/privacy-and-security
(Firefox);
(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);
(d) https://support.apple.com/en-gb/guide/safari/welcome/mac (Safari);
and
(e) https://support.microsoft.com/en-gb/windows/microsoft-edge-browsing-
data-and-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd (Edge).

9.2 Blocking all cookies will have a negative impact upon the usability of many
websites
9.3 If you block cookies, you will not be able to use all the features on our
website

10.Cookie preferences

10.1 You can manage your preferences relating to the use of cookies on our website by visiting: hattiesnannies.co.uk

11. Amendments

11.1 We may update this policy from time to time by publishing a new version on our website.
11.2 You should check this page occasionally to ensure you are happy with any changes to this policy

12.Our details

12.1 This website is owned and operated by Marketing and Business Services Ltd, Trading as Hattie’s Nannies.
12.2 We are registered in England and Wales under registration number 5215684 and our registered office is at Kinetic Business Centre, Theobald Street,
Borehamwood, Herts, WD6 4P]
12.3 You can contact us regarding your data protection queries/request/other:

(a) Using our website contact form
(b) by telephone, on the contact number published on our website;
01483 415406
(c) by email, at privacy@hattiesnannies.co.uk

13.Data protection registration

13.1 We are registered as a data controller with the UK Information Commissioner’s
Office.
13.2 Our data protection registration number is Z9124270

14. Conditions of Use, Notices, and Revisions

By visiting Marketing and Business Services Ltd, Trading as Hattie’s Nannies, your visit and any dispute over privacy is subject to this notice and our terms and conditions which will be construed according to English law.

This website Privacy and Cookies Policy is based on a template created by Website-contracts.co.uk

Updated Dec 2023

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